Careers

About Lumaverse Technologies:

Lumaverse Technologies helps nonprofits and schools build active communities—our solutions make it easier for members, volunteers, donors, event attendees, and parents to get involved and stay informed. Anchored by SignUpGenius, America’s #1 sign up app, Lumaverse touched over 130M customers in 2019 in our mission to build group technology solutions that light the way to increased engagement, data-driven insights, and streamlined group management.

When you work with Lumaverse, you’re signing up to build and ship with an agile team of people who like to get things done, simply and at a huge scale. You’ll also be part of a company that is a perennial winner of the Best Places to Work Award due to a creative, fun and caring culture.

We are hiring a Senior FP&A Analyst to help drive Lumaverse’s growth. This role is ideal for someone who thrives in a fast-paced environment, thrives on being a provider of analysis and data to drive major, high-level operational, financial, and strategic decisions, and is an inquisitive, details-oriented, self-motivated wizard in the area of financial analysis.

Responsibilities:

• Reviewing and analyzing financial statements and reports
• Creates, tracks, and maintains KPIs on business operations and trends, proactively identifying and analyzing issues and opportunities, making data-based recommendations
• Develops an understanding of expected revenue growth to ensure appropriate drivers are incorporated into the revenue and expense forecasting process
• Understanding and recommending key business drivers
• Developing financial projections and building financial models including annual budget
• Performing research, analysis and recommendation for new initiatives
• Explore investment options and present complete analysis including risk and opportunities
• Coordinate with the CFO and CEO on long-term financial planning
• Performs market research and competitor analysis
• Compare anticipated and actual results and identify areas of improvement
• Works on a variety of special projects that may include M&A, financings including deal funding and covenant management, and new business initiatives
• Assists in preparation of financial materials for Board and Executive Leadership meetings
• Assist with special projects as required

Requirements:

• Bachelor’s degree in Finance or equivalent experience
• Minimum of 5 years of progressive work experience in the area of financial analysis
• Strong understanding of financial principles, high ethics, a willingness to dive into the details.
• NetSuite experience a plus
• Advanced Microsoft Excel skills
• Excellent mathematical skills
• High attention to detail
• Good at managing internal stakeholders and developing strong ties with business partners
• Effective time management skills
• Ability to multi-task in fast-paced environment

Terms of Employment:

• Full time
• Salary: DOE
• Start Date: Immediately
• Benefits: group health insurance (medical, dental, and vision), 401(k) matching, life insurance, disability, 8 holidays, unlimited PTO, employee-centric giving program, end-of-year bonus, professional development, and more.

To apply, please send your resume and cover letter in PDF format to: resume@lumaverse.com

About Lumaverse Technologies:

Lumaverse Technologies helps nonprofits and schools build active communities—our solutions make it easier for members, volunteers, donors, event attendees, and parents to get involved and stay informed. Anchored by SignUpGenius, America’s #1 sign up app, Lumaverse touched over 130M customers in 2019 in our mission to build group technology solutions that light the way to increased engagement, data-driven insights, and streamlined group management.

When you work with Lumaverse, you’re signing up to build and ship with an agile team of people who like to get things done, simply and at a huge scale. You’ll also be part of a company that is a perennial winner of the Best Places to Work Award due to a creative, fun and caring culture.

Are you a nimble sales professional that can build a book of business through proactive customer engagement and strategic, disciplined prospect management? Lumaverse seeks a Sales Development Representative to help us increase our sales velocity with an enthusiastic drive and the soul of a hunter. We’re looking for a razor-sharp candidate who desires opportunity, growth, and advancement by meeting sales targets. If this sounds like the challenge you’re up for – we want to hear from you today!

Responsibilities:

• Conduct market discovery and identification of target industry verticals and accounts
• Seek out decision makers within target accounts using a variety of tools and tactics
• Design and implement outbound methods, tools, and messaging sequences to nurture decision makers
• Initiate conversations with decision makers and qualifying opportunities for important demos
• Work alongside Sales team in the demo-to-close process and post-sales process
• Work alongside Marketing team to collaborate on sales material, follow up on lead generation, and assist with sales campaigns
• Identify and own opportunities to improve the SDR process and overall role
• Identify and act on trends, patterns, and opportunities for new sales

Requirements:

• 1 – 2+ years’ experience in SaaS, ideally in a Sales Development or other Sales role
• A Bachelor’s degree or equivalent experience
• Ability to quickly learn technology and the nonprofit industry
• Highly organized and do your best work in a structured, consistent role; you seek out methods and tools to improve your personal productivity.
• You are adaptable and comfortable with a fast-paced environment
• You are an active relationship builder who can collaborate with internal and external teams to consistently improve processes and communication workflows

• Tenacious and persistent

• Excellent oral and written communication skills
• You love people
• Outstanding task management and effective time management skills
• Ability to work well within a team environment
• A positive, flexible, can-do attitude

Terms of Employment:

• Full time
• Salary: DOE
• Location: Charlotte, NC
• Start Date: Immediately
• Benefits: group health insurance (medical, dental, and vision), 401(k) matching, life insurance, disability, 8 holidays, unlimited PTO, employee-centric giving program, end-of-year bonus, professional development, employee diversity program, and more.

To apply, please send your resume in PDF format to resume@lumaverse.com

About SignUpGenius

SignUpGenius helps nonprofits and schools build active communities—our solutions make it easier for members, volunteers, donors, event attendees, and parents to get involved and stay informed. SignUpGenius, America’s #1 sign up app, touched over 130M customers in 2019 in our mission to build group technology solutions that light the way to increased engagement, data-driven insights, and streamlined group management.

When you work with SignUpGenius, you’re signing up to build and ship with an agile team of people who like to get things done, simply and at a huge scale. You’ll also be part of a company that is a perennial winner of the Best Places to Work Award due to a creative, fun and caring culture.

We are hiring a Customer Support Analyst to help drive our explosive growth. This role is ideal for someone who thrives in a high-volume customer support role, loves a fast-paced environment, genuinely enjoys helping our users, and is a customer success wizard.

Responsibilities:

• Provide email, chat and phone support to SignUpGenius customers.
• Accurately address customer questions via email with personal, thoroughly written responses.

• Build relationships by engaging customers with helpful solutions while presenting options for more advanced functionality.

• Successfully juggle multiple projects and timelines related to customer support initiatives.
• Utilize software applications for customer support, tracking site issues, and documenting workflows.

Additional Responsibilities:

• Assist customers with complex questions and requests related to payments.
• Help grow the business by participating in calls with potential customers and/or organizations.
• Provide phone support for Platinum and Enterprise subscribers.
• Share the workload and provide back up to the Customer Support Manager when needed; this may include working additional nights, weekends, or holidays.
• Assist with site training, training notifications, and follow up for new employee training.
• Assist with the planning and running of support team meetings.
• Create and design topical demos on various site functionality, which can be used as a resource for customers and new support team members.
• Update and design customer FAQs that will help support the customer experience.
• Manage customer Tier 1 and Tier 2 tickets, escalating as few tickets as possible.
• Escalate issues impacting customers that need additional research and resolution.
• Collect customer data for the purpose of reporting customer requests.
• Assist with vendor agreements and security related questions.

Requirements:

• Associate’s or bachelor’s degree from an accredited college or university or equivalent experience.
• 2 – 3 years’ experience in a similar role
• Extensive previous use of SignUpGenius.com preferred
• Experience with Zendesk a plus
• Strong written and verbal communication skills
• High attention to details
• Ability to work independently while effectively prioritizing and managing tasks
• Problem solver – proficiency in troubleshooting, following logical steps/procedures
• Patience and a good sense of humor
• Experience in the non-profit, volunteer, and/or church ministry fields
• Ability to work successfully in a team environment

Terms of Employment:

• Part time, 20 – 30 hours per week with a combination of day, night and weekend support shifts
• Willing to adjust scheduled shifts (including evenings and weekends) due to increased customer support needs, especially during the busy season (August through November)
• On-call shift availability, whenever site outages occur
• Benefits: 401(k) match, sick time, employee-centric giving and community service program, end-of-year bonus, professional development, fun and energetic working environment

To apply, please send your resume in PDF format to resume@lumaverse.com