In our employee spotlight series, Into the Lumaverse, we go behind the scenes with a team member to learn who they are, what they do, and what brightens their day. Today we are proud to introduce Nadine Murphy, Director of Customer Support. Nadine has a gift for listening and understanding what nonprofits, HOA’s, and parent organizations need to increase efficiency and make a difference. Our customers rave about Nadine’s ability to hear them out and solve problems. As a board member herself, she “gets it” and truly understands the chaos customers can feel before they discover a group management solution like Membership Toolkit.
Nadine first joined the Membership Toolkit (MTK) team as a customer, when the elementary school where she served and became customer #23. Then in 2014, she started officially working for the company. She currently manages her drill team booster club communications for her child’s middle school and serves with the PTA. She brings along Membership Toolkit to new schools as her three children grow and move from elementary to middle school, high school, and beyond.
Lumaverse employees work all over the world. Where are you based?
I live in Allen Texas with my family and our miniature schnauzer, Lucky.
What is your job here, and what does it entail? What are your primary responsibilities?
I lead the Customer Support Team, a group of nine people responsible for serving our customers well. Together we manage the help desk where people ask support questions, create educational resources, and oversee new customer onboarding. We also handle all professional services, including corporate accounts and support. Helping with training sessions, creating forms, custom graphics, and transferring content from old websites to new also brings a smile to my face.
What do you like about working here?
We are a team and a family. Everyone who works here has volunteered at a nonprofit, and most were customers who love what we do and couldn’t resist joining the team. I like knowing that we are making a difference in schools and communities one site at a time.
What have you learned from working with our customers?
Volunteers work as hard or harder than those who receive pay. Also, when people are passionate about something, they can move mountains. It is incredible to work with people from all walks of life and backgrounds yet share the same drive to help their organization succeed and streamline their process.
What challenges do you see for nonprofits?
Nonprofits who find the right set of volunteers who are passionate about the organization and have the same goals and mission will thrive. If you find the right team, you can accomplish anything!
Any professional accomplishments?
The majority of my accomplishments and recognition have been in the nonprofit sector as a volunteer. I am a Texas PTA Lifetime Member, and two years ago, I received the Extended Lifetime Member Award. I enjoy the work I get to do with the PTA. I am also a Lifetime Member of the National Charity League and serve my local community any chance I get.
What is your dream job or ultimate life goal?
I see myself running or being very involved with nonprofit organizations.
Any unusual abilities or facts about yourself?
I am an only child which people often find interesting and are surprised. People who volunteer with me say my energy is infectious. My children often say this is annoying. Ha! I use a lot of words in a day, and I walk very fast.
How do you spend your free time?
I like to volunteer in the education, nonprofit, and health industries, and being active is a big part of my life. Going on walks with friends and training at the gym before the sun rises are fun! I am a runner at heart and completed the Chicago Marathon in 2012.